FAQs - find answers to questions on the connectors and installation

If you have any questions about the connectors or how to install them, the videos below should be able to help.

How many FB accounts can I connect?

You can connect as many FB accounts as you like

Why am I seeing an Facebook Authorisation error?

If you are experiencing authorisation issues, watch the following video to find out how to revoke and reinstall the connector

Why am I seeing an Facebook Authorisation error after I have revoked?

If your authorisation issues won't go away, you may need to remove Data Relate from Facebook and reinstall. Watch the video to find out how

Why am I still seeing the 14 day trial message?

If you have subscribed after the 14 day trial, watch the following video to find out how to update your subscription Id

Why am I still seeing the 14 day trial message after I have updated my subscription ID?

If you have updated the subscription ID and are still seeing the "end of your 14 day trial" message, watch the following video to find out how to update your subscription Id